Chapter one — definitions and scope

This chapter identifies the parties to these terms and what the platform includes.

1. 1.1 Definitions of the platform, app, website, school, user, parent, minor, teacher, seller, driver, content creator, and publisher.
2. 1.2 These terms apply in every market where the platform operates, subject to mandatory local law.
3. 1.3 The seven modules and the scope of each module.
4. 1.4 How these terms relate to module-specific terms when they conflict.

Chapter two — eligibility and account

Accounts are personal, registration uses a phone, and a minor does not act independently.

1. 2.1 Registration uses a phone number and verification code. Email is for school administration only.
2. 2.2 Users are responsible for accurate information and for protecting their device and verification code.
3. 2.3 A minor may not subscribe, pay, or contact a teacher without their guardian’s consent, and may not pay independently; the legal threshold in each market applies.
4. 2.4 Linking a parent to a minor is required to use the marketplaces.
5. 2.5 School staff accounts are created by school invitation, not self-registration; invitations remain valid for seven days.
6. 2.6 Account suspension, termination, and appeal process.

Chapter three — the platform’s role and limits

The platform is a technical intermediary and marketplace. It does not replace a school, teacher, seller, or driver.

1. 3.1 Admission is decided by the school in its own system; the platform transfers and notifies but does not decide, and a child’s data goes only to the school chosen by the parent.
2. 3.2 Fees are as provided by the school and are guidance ranges confirmed on application. A verification label means a verified school, not verified figures.
3. 3.3 No paid ranking appears in any search result — for schools, teachers, or sellers.
4. 3.4 The platform does not guarantee scheduling, an educational outcome, or an available place.
5. 3.5 Limits of responsibility for services delivered by third parties.
6. 3.6 Announced availability of 99.5%, scheduled maintenance, and force-majeure events.

Chapter four — school subscriptions

A school is a contractual customer, and its data belongs to it.

1. 4.1 Subscription model, billing cycle, and renewal.
2. 4.2 Trial period and its conditions.
3. 4.3 Your school’s data remains untouched even if you stop paying.
4. 4.4 Suspension for non-payment does not occur during the examination window.
5. 4.5 School data is exported on documented request within 30 days or less.
6. 4.6 Termination by either party and what happens to data afterwards.
7. 4.7 Each school is isolated in its own site and database.

Chapter five — private tutoring marketplace

Teachers are independent, commission is announced, and cancellation rules are written in advance.

1. 5.1 A teacher is an independent service provider, not a platform employee.
2. 5.2 A teacher’s independent work is their own; their employer is not displayed in the marketplace, and any documented school policy is not retroactive.
3. 5.3 Verification is required for visibility, and a profile under review is not shown.
4. 5.4 Commission is announced, fixed at the moment of booking, and not applied retroactively.
5. 5.5 Pay when you meet is an undertaking between the parties; its commission is invoiced to the teacher monthly with a credit limit.
6. 5.6 Cancellation and refund rules form an integral part of these terms.
7. 5.7 The lesson room is closed and sessions are not recorded by default.
8. 5.8 Wallet, withdrawal request, minimum withdrawal, and payout dates.

Chapter six — learning-content marketplace

Authors own their content; the platform distributes and protects it.

1. 6.1 Content ownership remains with its creator, subject to a distribution licence whose scope and term are stated.
2. 6.2 Review before publication and rejection criteria.
3. 6.3 Downloads are controlled by the content owner; files are encrypted and device-bound.
4. 6.4 Intellectual-property rights, reporting infringement, and removal process.
5. 6.5 Announced creator share, monthly earnings statement, and payout process.
6. 6.6 A completion certificate with a public verification code. The word accredited is not used in the Saudi market.
7. 6.7 Course refund-policy details are shown at purchase.

Chapter seven — supplies marketplace

The seller is responsible for their goods; the platform provides the marketplace and invoices commission.

1. 7.1 Seller status, required verification, and responsibility for conformity, quality, and safety.
2. 7.2 Prices are set by the seller.
3. 7.3 Announced commission by category, minimum per order, and cash-on-delivery uplift.
4. 7.4 In cash on delivery, the seller collects directly and commission is invoiced monthly, with a credit limit that pauses service when exceeded.
5. 7.5 Weekly settlement statement for electronically paid orders.
6. 7.6 Cancelling an order before shipment triggers an automatic refund and returns quantity to stock.
7. 7.7 Order states, returns, and shipping responsibility.

Chapter eight — school transport and private drivers

Safety comes first, agreement is between the parties, and data is limited to what is needed.

1. 8.1 A driver is an independent service provider.
2. 8.2 Verification is required; there is no first trip before identity is confirmed.
3. 8.3 Tracking works only during a trip and ends when it closes; the map is live, the driver sees only first name and stop, and trip data is cleared from their device after completion.
4. 8.4 The fare is agreed between the family or school and driver, with direct cash payment between them.
5. 8.5 Licence-expiry alerts and the driver’s responsibility for valid licences.
6. 8.6 No safety information — including bus location, absence alert, or distress call — is hidden behind a paywall, now or in the future.

Chapter nine — school directory and applications

1. 9.1 Source of school-profile data and the school’s right to correct it.
2. 9.2 Mandatory fee disclaimer on every school page.
3. 9.3 A published ranking algorithm: complete data, verification, and distance, with no paid ranking.
4. 9.4 The platform transfers the application and documents; review and decision remain in the school’s system.
5. 9.5 Waitlist: your position advances when an application ahead is accepted or withdrawn.

Chapter ten — payments

Payments pass through licensed channels in each market; no stored value is held.

1. 10.1 Available payment methods vary by market and are shown only within it.
2. 10.2 Currencies, taxes, and invoices follow each market.
3. 10.3 In markets with documented manual collection: transfer, proof upload, and confirmation.
4. 10.4 No stored-value service or public balance top-up.
5. 10.5 Failure, settlement, and discrepancy cases.

Chapter eleven — acceptable use and community

1. 11.1 Prohibited conduct: impersonation, harassment, unlawful content, content harmful to minors, fraud, and piracy.
2. 11.2 School affiliation, school name, and school role are not displayed in the community.
3. 11.3 Student areas are pre-moderated, and below a specified age are read-only.
4. 11.4 Reporting, removal, and escalation.
5. 11.5 No political language in any content; this is a binding editorial rule, especially in sensitive markets.

Chapter twelve — intellectual property

1. 12.1 The platform owns its marks and software.
2. 12.2 A user owns their content, subject to the licence granted to the platform.
3. 12.3 Copyright-infringement reporting and removal process.

Chapter thirteen — privacy and data protection

1. 13.1 Privacy is governed by the privacy policy, which is an integral part of these terms.
2. 13.2 School data remains untouched on suspension, export is within 30 days or less, deletion is real, and there is no advertising or profiling of minors.
3. 13.3 Data-protection-officer details are published.

Chapter fourteen — changes and notice

1. 14.1 The platform’s right to amend the terms and the advance-notice mechanism.
2. 14.2 Policy-version increase and renewed consent for any material change.
3. 14.3 Changes do not apply retroactively to transactions completed before them.

Chapter fifteen — governing law and disputes

1. 15.1 Governing law for each market.
2. 15.2 Internal complaint path first and its response time.
3. 15.3 Jurisdiction.

Chapter sixteen — final provisions

1. 16.1 Severability of provisions.
2. 16.2 Waiver of rights.
3. 16.3 The governing language if the Arabic and English versions conflict.
4. 16.4 Contact details and legal entity: to be completed.